KupuGPT Terms of Service

Last Updated: May 23, 2025

Please read these Terms of Service ("Terms," "Terms of Service") carefully before using the KupuGPT website and services (collectively, the "Service") operated by HEXA LLC ("us," "we," or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Our Service

KupuGPT is a knowledge discovery and productivity tool designed to help you unlock and understand your documents and media. The Service analyzes text, images, charts, audio, and video content from files you upload ("User Content") to provide you with insights, summaries, search capabilities, and answers from your own information (the "Generated Content").

Key features include:

• Analysis of various file formats (e.g., PDFs, Word documents, PowerPoint presentations, MP3s, MP4s).
• Intelligent search across your uploaded documents.
• Extraction of insights and generation of summaries.
• Transcription of audio and video files.

We are committed to your privacy. As detailed further in these Terms and our Privacy Policy (which will be available on our website and is incorporated herein by reference), your User Content is never used to train our general AI models.

2. Eligibility

You must be at least 18 years old to use the Service. If you are under 18, you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the Service, you represent and warrant that you meet these eligibility requirements. If you are using the Service on behalf of an organization or entity ("Organization"), then you are agreeing to these Terms on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to these Terms. In that case, "you" and "your" refers to you and that Organization.

3. Accounts

When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service (e.g., Sign in with Google). You agree not to disclose your password to any third party. You must notify us immediately at [email protected] upon becoming aware of any breach of security or unauthorized use of your account.

4. User Content

Ownership: You retain all ownership rights to your User Content. We do not claim any ownership over your User Content.

License to Us: To enable us to provide the Service, you grant us a limited, non-exclusive, worldwide, royalty-free, sublicensable (as necessary to our service providers) license to access, use, process, copy, distribute, perform, export, and display your User Content solely for the purposes of: (i) providing, maintaining, and improving the Service for you; (ii) preventing or addressing service, security, support, or technical issues; (iii) as required by law; and (iv) as expressly permitted by you.

Our Commitment to Your Data: Notwithstanding the license granted above, we reiterate that your specific User Content will not be used to train our general, global artificial intelligence models that serve other users. Your data stays yours and is used to provide the KupuGPT service specifically to you.

Responsibility for Your Content: You are solely responsible for your User Content and the consequences of uploading, sharing, or processing it through the Service. You represent and warrant that:

• You own or have all necessary licenses, rights, consents, and permissions to use and to authorize us to use your User Content in the manner contemplated by the Service and these Terms.
• Your User Content does not and will not infringe, misappropriate, or violate any third-party rights (including intellectual property rights, privacy rights, or publicity rights) or any applicable law or regulation.
• Your User Content does not contain any viruses, malware, or other harmful components.

Data Control: You have control over your User Content. You can delete your files at any time. Requests for complete data removal can be made as per our Privacy Policy.

5. Generated Content

The Service may produce Generated Content based on your User Content. While KupuGPT strives to provide accurate and helpful Generated Content, you acknowledge that:

• Generated Content is produced by artificial intelligence and may contain errors, inaccuracies, or omissions.
• You are solely responsible for reviewing and verifying the accuracy and appropriateness of any Generated Content before relying on or using it.
• We make no warranties or representations regarding the accuracy, completeness, reliability, or suitability of any Generated Content for any particular purpose.
• Subject to your compliance with these Terms, you own the Generated Content created from your User Content for your use.

6. Paid Subscriptions, Fees, and Payment

Subscription Plans: Certain features of the Service may be available only through paid subscription plans ("Subscription(s)"). Details of available Subscription plans, including pricing, features, and usage limits (such as "Credits," "Storage," and "Transcription Minutes"), will be provided on our website or within the Service.

Billing: If you purchase a Subscription, you agree to pay all applicable fees, including any taxes. Subscriptions are typically billed on a recurring basis (e.g., monthly or annually) as specified at the time of purchase. By providing a payment method, you authorize us or our third-party payment processor to charge your payment method for the Subscription fees.

Usage Limits: Your Subscription plan may include limits on your use of Credits, Storage, Transcription Minutes, or other resources. If you exceed these limits, we may, at our discretion: (a) restrict your access to certain features; (b) require you to upgrade your Subscription plan; or (c) charge you overage fees, if applicable and disclosed in your plan.

Automatic Renewal: Unless you cancel your Subscription before the end of the current billing period, your Subscription will automatically renew for an additional period of the same duration, and we will charge your payment method the then-current Subscription fee.

Cancellation: You may cancel your Subscription at any time through your account settings or by contacting us at [email protected]. If you cancel, your Subscription will remain active until the end of the current billing period, and you will not receive a refund or credit for any partial subscription periods, unless otherwise required by applicable law.

Price Changes: We reserve the right to change our Subscription fees. We will provide you with reasonable prior notice of any price changes. Your continued use of the Service after a price change becomes effective constitutes your agreement to pay the new fee.

No Refunds: Except when required by law, or as otherwise explicitly stated in these Terms or at the time of purchase, all fees are non-refundable.

Free Trials: We may offer free trials for certain Subscription plans. If you sign up for a free trial, we may require you to provide a payment method. Unless you cancel before the end of the free trial, your Subscription will automatically convert to a paid Subscription, and we will charge your payment method.

7. Intellectual Property Rights

Our IP: Excluding your User Content and any Generated Content you own, the Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof, and the KupuGPT AI models and technology) are owned by HEXA LLC, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes, strictly in accordance with these Terms and your applicable Subscription plan.

Feedback: If you provide us with any feedback, suggestions, ideas, improvements, or other information about the Service ("Feedback"), you hereby grant us a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such Feedback for any purpose, without any obligation or compensation to you. Feedback is non-confidential.

8. Prohibited Uses

You agree not to use the Service:

• In any way that violates any applicable federal, state, local, or international law or regulation.
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
• To upload, transmit, or distribute any User Content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, infringing, or otherwise objectionable.
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• To transmit, or procure the sending of, any "junk mail," "chain letter," "spam," or any other similar solicitation.
• To impersonate or attempt to impersonate HEXA LLC, a HEXA LLC employee, another user, or any other person or entity.
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm HEXA LLC or users of the Service or expose them to liability.
• To reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service, except to the extent that applicable law expressly permits such activity.
• To use any robot, spider, or other automatic device, process, or means to access the Service for any purpose, including monitoring or copying any of the material on the Service, without our prior written consent.
• To introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
• To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Service, the server on which the Service is stored, or any server, computer, or database connected to the Service.

9. Third-Party Services

The Service may permit you to link to or integrate with other websites, services, or resources on the Internet (e.g., "Sign in with Google"), and other websites, services, or resources may contain links to the Service ("Third-Party Services"). When you access Third-Party Services, you do so at your own risk. These Third-Party Services are not under our control, and you acknowledge that HEXA LLC is not responsible or liable for the content, functions, accuracy, legality, appropriateness, or any other aspect of such Third-Party Services. The inclusion of any such link or integration does not imply endorsement by HEXA LLC or any association with its operators. You further acknowledge and agree that HEXA LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such Third-Party Service.

10. Termination

By You: You may terminate your account and these Terms at any time by ceasing to use the Service and, if applicable, canceling your Subscription.

By Us: We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If we terminate your account for reasons other than your breach of these Terms, and you have a pre-paid Subscription, we may offer a pro-rata refund for the unused portion of your Subscription, at our sole discretion.

Effect of Termination: Upon termination, all licenses granted to you hereunder will immediately terminate. Provisions that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. HEXA LLC AND ITS SUPPLIERS AND LICENSORS HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER HEXA LLC NOR ITS SUPPLIERS AND LICENSORS, MAKES ANY WARRANTY THAT THE SERVICE WILL BE ERROR-FREE OR THAT ACCESS THERETO WILL BE CONTINUOUS OR UNINTERRUPTED, OR THAT THE GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU UNDERSTAND THAT YOU DOWNLOAD FROM, OR OTHERWISE OBTAIN CONTENT OR SERVICES THROUGH, THE SERVICE AT YOUR OWN DISCRETION AND RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HEXA LLC, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE OR ANY CONTENT OR GENERATED CONTENT ON THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO HEXA LLC FOR THE SERVICE DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

13. Indemnification

You agree to defend, indemnify, and hold harmless HEXA LLC, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Service, including, but not limited to, your User Content, any use of the Service's Generated Content, services, and products other than as expressly authorized in these Terms, or your use of any information obtained from the Service.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

15. Dispute Resolution; Arbitration

Mandatory Arbitration: If you are based in the United States, you and HEXA LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof or the use of the Services (collectively, "Disputes") will be resolved solely by binding, individual arbitration and not in a class, representative or consolidated action or proceeding. You and HEXA LLC agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of these Terms, and that you and HEXA LLC are each waiving the right to a trial by jury or to participate in a class action. This arbitration provision shall survive termination of these Terms.

Exceptions: As limited exceptions to the above: (i) we both may seek to resolve a Dispute in small claims court if it qualifies; and (ii) we each retain the right to seek injunctive or other equitable relief from a court to prevent (or enjoin) the infringement or misappropriation of our intellectual property rights.

Conducting Arbitration and Arbitration Rules: The arbitration will be conducted by JAMS under its applicable rules. The JAMS rules are available at www.jamsadr.com or by calling 1-800-352-5267.

Arbitration Location and Procedure: Unless you and HEXA LLC otherwise agree, the arbitration will be conducted in Collin County, Texas. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and HEXA LLC submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the JAMS Rules.

Arbitration Fees: Payment of all filing, administration and arbitrator fees will be governed by the JAMS Rules. We'll pay for all filing, administration and arbitrator fees and expenses if your Dispute is for less than $10,000, unless the arbitrator finds your Dispute frivolous.

Class Action Waiver: YOU AND HEXA LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, if the parties' Dispute is resolved through arbitration, the arbitrator may not consolidate another person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this Dispute Resolution section shall be null and void.

Opt-Out of Arbitration: You can choose to reject this arbitration agreement by sending us a written opt-out notice ("Opt-Out Notice") via email to [email protected] within thirty (30) days following the date you first agree to these Terms. The Opt-Out Notice must include your name, the email address used to log in to the KupuGPT account to which the opt-out applies, and a clear statement that you want to opt out of this arbitration agreement. This is the only way to opt out of this arbitration agreement. Opting out of this arbitration agreement will not affect any other part of these Terms.

16. Digital Millennium Copyright Act (DMCA)

We respect the intellectual property rights of others. If you believe that any User Content or other material on the Service infringes your copyright, please send a notice of copyright infringement to our designated Copyright Agent with the following information:

• Your physical or electronic signature.
• Identification of the copyrighted work you believe to have been infringed.
• Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
• Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
• A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the written notice is accurate.
• A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent to receive DMCA Notices is:

HEXA LLC
Attn: Copyright Agent
Email: [email protected]

If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

17. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect via email to the address associated with your account or by posting a notice on our Service. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

18. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and HEXA LLC regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

Waiver and Severability: Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. We may freely assign or transfer these Terms without restriction.

Notices: Any notices or other communications provided by HEXA LLC under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Service. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect.

19. Contact Us

If you have any questions about these Terms, please contact us at:

HEXA LLC
Email: [email protected]